The spirit of the company when a customer requires an advance deposit for the booking of a unit is to stop offering it to others and to assure the same as when you arrive and have it available without a hitch. To make this possible, the company must make certain commitments to themselves and others that are then unavoidable contract, ie a payment obligation (investments, personnel, contracted services with third parties, maintenance, etc) and secondly to do by bank charges, administrative and taxes are not recoverable. For these reasons, the cancellation policy of the company is:

1) The customer must send This e-mail address is being protected from spambots. You need JavaScript enabled to view it .arEsta email address is being protected from spambots. You need JavaScript enabled to view it an email from the customer's original reservation holder communicating the decision.

2) The time in number of days in advance of the scheduled check the customer is entitled to the following return in money or services of the deposit as a reservation, namely:

• From 30 to more days in advance will be refunded 50% of the deposit or reservation fee is applied to the payment of a new stay subject to availability of 75% of the deposit and according to the then current rates.

• From 15 to 30 days in advance will be refunded 25% of the deposit or reservation fee is applied to the payment of a new stay subject to availability of 50% of the deposit and according to the then current rates.

• From 7 to 15 days in advance will be refunded 10% of the deposit or reservation fee is applied to the payment of a new stay subject to availability of 25% of the deposit and according to the then current rates.

• 0 to 7 days in advance, will not be refunded any amount of the deposit or reservation fee is applied to the payment of a new stay subject to availability of 10% of the deposit and according to the then current rates.

Thank you very much.